Terms and conditions of cancellation and hotel contract conditions

If you book successfully directly with the hotel, we will charge a flat rate of 100.00 euros as a deposit, which we will retain in any case.
This amount should be transferred to our bank account no later than 7 days after booking.

 booking via “booking platforms”:
via booking.com we charge 100% of the total  price as a deposit on the 21st day before arrival
via achensee.com and the "booking" button on our website we charge 30% of the total travel price as a deposit on the 21st day before arrival

Cancellation must be made in writing and received by the hotel within the above-mentioned deadlines.
Guests who do not uphold a booking for the agreed period or who do not cancel, must pay 100% of the booking total (including all booked accommodation, meals and any other booked services).
The agreed price is that for accommodation, catering and other booked services.
If not all booked accommodation is occupied or cancelled by the guest, the percentage to be paid is based solely on the agreed price for the spaces/beds which are not occupied or cancelled by the guest.

Regulation in case of early departure of the guest:In case of early departure of the guest(s), the guest(s) or the orderer is/are obliged to pay the price for the days enjoyed and to pay 100% of the agreed price for the agreed remaining, but not used, services.

• Group travellers are persons travelling together who are regarded as one unit by the ordering party and the accommodation provider.
• A group shall be deemed to be a travel group with a minimum number of participants of 15 persons.
• At the latest 4 weeks before the agreed date of arrival of the guests, the Ordering Party shall inform the Proprietor of the number of guests by means of a written notification (room list).
• If reservations of individual members of a travel group or the entire travel group are cancelled, the above cancellation conditions for individual travellers shall apply, unless otherwise contractually agreed.