Terms and conditions of cancellation and hotel contract conditions

Cancellation between the date of booking and the 30th day before arrival is subject to a payment of 20% of the booking total

Cancellation up to 21 days before arrival: 40% of booking total
Cancellation up to 15 days before arrival: 60% of booking total
Cancellation up to 8 days before arrival: 80% of booking total
Cancellation less than 7 days before arrival: 90% of booking total
Cancellation one day before arrival or on day of arrival (or no show): 100% of booking total

• Cancellation must be made in writing and received by the hotel within the above-mentioned deadlines.
• Guests who do not uphold a booking for the agreed period or who do not cancel, must pay 100% of the booking total (including all booked accommodation, meals and any other booked services).
• The agreed price is that for accommodation, catering and other booked services.
• If not all booked accommodation is occupied or cancelled by the guest, the percentage to be paid is based solely on the agreed price for the spaces/beds which are not occupied or cancelled by the guest.

Regulation in case of early departure of the guest:In case of early departure of the guest(s), the guest(s) or the orderer is/are obliged to pay the price for the days enjoyed and to pay 100% of the agreed price for the agreed remaining, but not used, services.

• Group travellers are persons travelling together who are regarded as one unit by the ordering party and the accommodation provider.
• A group shall be deemed to be a travel group with a minimum number of participants of 15 persons.
• At the latest 4 weeks before the agreed date of arrival of the guests, the Ordering Party shall inform the Proprietor of the number of guests by means of a written notification (room list).
• If reservations of individual members of a travel group or the entire travel group are cancelled, the above cancellation conditions for individual travellers shall apply, unless otherwise contractually agreed.